Website Terms of Service

Effective date: December 1, 2022

Terms of Sale

The Terms of Sale form an integral part of Secure Detailing's Terms of Use and constitute additional terms that all Users or guests must adhere to while utilizing the Service. When booking online or via phone with Secure Detailing, it is essential to thoroughly review and accept the booking's terms and conditions before confirming the appointment. Once an appointment has been scheduled, you are obligated to comply with the terms and conditions outlined herein.

Packages

Prices and wash package contents may be subject to change by Secure Detailing at their discretion and at any time; any modifications will be updated on www.securedetailing.com.

Payment Terms & Conditions

Bookings are charged upon completion of the service requested. Secure Detailing accepts cash, debit, and credit card payments. In the event of any card decline, Secure Detailing will kindly request the customer to find an alternative payment solution for the provided service. If the customer's credit card is refused, Secure Detailing will initiate a collection process 48 hours after the declined transaction.

Booking Terms & Conditions

Customers should ensure that all personal belongings, money, and other significant items are removed from their vehicle before any type of detailing takes place. Secure Detailing will not be liable for any loss or damage to personal property, including the vehicle being serviced and any belongings inside it, or to the service location. It is important to ensure that your vehicle is being serviced in a lawful and safe area, and if you have any concerns, please communicate them with your car detailing specialist.Please note that all vehicles are cleaned at the customer's own risk and must be able to withstand normal cleaning processes. In the event of any damage claims arising from the cleaning, the liability will be limited to the cost of the service.For securing bookings, we may request debit or credit card details. These card details will be processed by housecallpro.com. We also reserve the right to make adjustments to the booking schedule based on staffing levels, weather conditions, or machinery/equipment failure.Secure Detailing reserves the right to charge an hourly rate of $50 (or proportion thereof) for any work that falls outside the original booking boundaries, at the discretion of Secure Detailing. Additionally, please be aware that a minimum 20% surcharge will be applied to all jobs involving urine, vomit, blood, feces, or other hazardous materials.

Late Cancelation & Rescheduling

You have the flexibility to reschedule or cancel any appointment with Secure Detailing up to 48 hours before the scheduled date. Nevertheless, within the 48-hour window, a $40 fee will be charged to compensate our technician. This policy is applicable to all retail-priced car details.

Satisfaction Policy

If there is credible and evident reason to believe that the service technician did not meet the package requirements or if there is clear evidence of substandard craftsmanship, Secure Detailing will take full responsibility and redo the unfinished or unsatisfactory portion of the service at no additional cost. To initiate a claim, customers must notify us within 24 hours of service completion through phone (971-404-4133), email (support@securedetailing.com), or text message (503-730-0014). Pictures of the affected area must be sent via text or email to (support@securedetailing.com) within 24 hours of making the claim.

Appointment Time

Due to traffic or unforeseen circumstances, our technicians at Secure Detailing may arrive slightly delayed. We kindly request that you allow a flexible 30-90 minute arrival window for appointments booked online or by phone. At Secure Detailing, we strive to keep you informed about any potential delivery delays to the best of our ability.

Coupon & Refferal Policy

Secure Detailing occasionally runs a referral program that allows you to earn credits redeemable for our services by sharing a unique referral link ("Referral Link") with your friends. Please note that combining credits and coupons is not possible.To be eligible for credits, the referred customer must be new to Secure Detailing and use your Referral Link when signing up for our services. It's essential to follow these guidelines to collect referrals:

♦ Do not self-refer using multiple or false names, identities, accounts, or email addresses.
♦ Refrain from referring existing Secure Detailing customers, including those with accounts under alternate email addresses.
♦ Avoid using spam or sending unsolicited emails to unknown individuals to gather referrals. Also, do not violate any applicable laws, rules, regulations, or third-party terms of use.
♦ Do not post on message boards, public forums, coupon sites, or other online platforms for referrals.
♦ Ensure that no one else uses your account to refer customers.
♦ Never refer fake individuals or impersonate others while providing information to Secure Detailing.
♦ Use the Referral Link in a respectful manner without disparaging or portraying Secure Detailing negatively.
♦ Comply with any additional restrictions we impose on participants in our referral program at our discretion, with prior notice.
If Secure Detailing finds any violations of these terms, we reserve the right to cancel or rescind any earned credits and determine the ineligibility of both the referred and referring customers for this or future offers. Referring customers may also face civil and/or criminal penalties under applicable laws. Additionally, Secure Detailing retains the right to void, verify, or adjust credits at any time before or after posting and redemption.

Website Terms of Use

1. Terms

By using or accessing this website, you acknowledge and agree to be bound by the Terms and Conditions of Use set forth herein, as well as all applicable laws and regulations. You also accept responsibility for complying with any relevant local laws. If you do not agree with any of these terms, your usage of this site is prohibited. The content and materials on this website are protected by applicable copyright and trademark laws.

2. Use License

1. Permission is granted to temporarily download one copy of the materials
2. (information or software) on Secure Detailing website for personal,
3. non-commercial transitory viewing only. This is the grant of a license,
4. not a transfer of title, and under this license you may not:
5. Modify or copy the materials
6. Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)
7. Attempt to decompile or reverse engineer any software contained on Secure Detailing website
8. Remove any copyright or other proprietary notations from the materials
9. Transfer the materials to another person or “mirror” the materials on any other server.
10. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Secure Detailing at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Secure Detailing's website are provided "as is." Secure Detailing makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including but not limited to, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Furthermore, Secure Detailing does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

"In no event shall Secure Detailing or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on our Internet site, even if Secure Detailing or a Secure Detailing authorized representative has been notified orally or in writing of the possibility of such damage. Due to the laws of some jurisdictions, limitations on implied warranties or limitations of liability for consequential or incidental damages may not apply to you."

5. Revisions and Errata

The content on the Secure Detailing website may contain technical, typographical, or photographic errors. Secure Detailing does not guarantee the accuracy, completeness, or currency of any materials on its website. Secure Detailing reserves the right to make changes to the materials on its website without prior notice. However, Secure Detailing does not commit to updating the materials.

6. Links

Secure Detailing has not thoroughly reviewed all the websites linked to its Internet web page and assumes no responsibility for the content of any such linked site. The presence of any link does not indicate endorsement by Secure Detailingnof the respective site. Users access any linked website at their own risk.

7. Site Terms of Use Modifications

Secure Detailing reserves the right to revise these terms of use for its website at any time without prior notice. Your continued use of this website implies your agreement to be bound by the most up-to-date version of these Terms and Conditions of Use.

8. Governing Law

Any claim related to Secure Detailing website shall be governed by the laws of the State of Oregon, without regard to its conflict of law provisions. These General Terms and Conditions apply to the use of a website.

Changes

Secure Detailing reserves the right to make modifications to this statement at any time. Any alterations to these Terms of Service will be outlined in this section. Secure Detailing does not guarantee updates to the materials.